Terms of Service

These Terms govern ArtistOps, operated by Ronnie Mota, an individual sole proprietor based in Georgia, USA, doing business as ArtistOps. Part A, Core Terms, and the Privacy Policy require your agreement for every account. They cover how we make and deliver your content and handle your information. Part B, Optional Permissions, is your choice. You can refuse every optional permission and still use the service, and change each choice at any time in Account settings. Agencies accept for their rosters, but must have separate approval from their agency and each affected artist before enabling a content permission.

Part A, Core Terms, required

01Eligibility & Account

You must be at least 18 years old (or the age of majority in your jurisdiction) and able to enter a binding contract. You agree to provide accurate registration information and to keep your password confidential. You are responsible for all activity on your account. One person, one account. Notify us at [email protected] if you suspect unauthorized use.

02Subscriptions, Free Trials, Billing & Price Changes

The Service is offered on monthly or yearly subscription plans. Pricing is shown on the Service before checkout and is billed by Stripe. By subscribing you authorize us (through Stripe) to charge your payment method on a recurring basis until you cancel.

Free trial

• The 7-day free trial requires a valid payment method on file.
• If you do not cancel before the trial ends, your subscription automatically converts to the Premium plan at the then-current rate and your card is charged.
• The trial includes the credit allowance shown before checkout.

Auto-renewal

Subscriptions auto-renew at the end of each billing period at the then-current rate. You can cancel auto-renewal at any time from your account.

Price changes

Taxes

Listed prices do not include taxes. You are responsible for any sales, VAT, or similar taxes assessed by your jurisdiction.

02ACredits

Content generation on the Service is metered in credits. Generating a song-promo reel, a Long-to-Short clip, a Talking Head reel, or an ad reel costs 1 credit; generating a visualizer costs 2 credits. Editing a reel you have already generated is free and does not consume credits. Credit costs per content type are shown in the Service and may change at any time as features are added or render costs change.

Plan credits

• Your plan includes a monthly credit amount, delivered as a weekly allowance.
• Unused weekly credits roll over for one week and then expire. Plan credits do not accumulate indefinitely and have no cash value.
• Plan credit amounts are shown on the pricing page and in your account, and may change at any time under the price-change terms in Section 02.

Purchased credits (top-ups)

• You may purchase additional credits as a one-time purchase. Purchased credits do not expire while your account is active, and carry from week to week and month to month.
• Purchased credits are spent only after your plan's weekly credits are exhausted.
• Credit purchases are final and non-refundable, have no cash value, and cannot be transferred between accounts or converted back to currency.
• Subscription cancellation does not forfeit purchased credits. They remain available in your retained account. Credits have no cash value and are removed if you request account deletion; weekly allowances still follow the current plan and one-week rollover.

Failed generations

If a generation fails or is cancelled before it produces content, the credits for the content that was not produced are returned to your balance automatically. This is your sole remedy for a failed generation; it is not a cash refund.

03Cancellation & Refunds

You may cancel any time. Cancellation takes effect at the end of the current billing period; you keep your paid access and connections until then. Afterward your account drops to a free account with Essentials-level limits indefinitely, with content retained until you delete it or request account deletion by email. We do not provide pro-rated refunds for partial months, unused credits, or purchased credits. All sales are final except where required by law.

04Your Content & Licenses

“Your Content” means any audio, video, image, lyric, brand asset, logo, name, likeness, biographical detail, social handle, or other material you upload, link, type, or otherwise submit to the Service. Data received through a connected platform's API, including derived or aggregated platform data, is governed by Section 04B and the Privacy Policy and is excluded from every Part B permission.

Music ownership stays with you

We do not claim ownership of the music, recordings, lyrics, compositions, or master rights you upload to the Service. Those remain entirely yours.

Operational license

You grant ArtistOps a non-exclusive, royalty-free, worldwide license to host, transcode, edit, analyze, render, store, and deliver Your Content for the purpose of operating the Service for you. This license is what makes the Service technically possible.

The operational licence authorizes only the processing needed to operate the service for you, including hosting, transcoding, rendering and delivering your content. It does not authorize ArtistOps marketing, case studies, showcases or use of your content for product development. Those uses require the applicable separate permission in Part B.

04AAgencies, Labels & Managers (Roster Accounts)

Some accounts are operated by an agency, label, manager, or other representative (an “Agency”) that manages one or more artists (each a “Roster Artist”) under a single account. If you use the Service as an Agency, this Section applies to you in addition to the rest of these Terms, and every reference to “you” and “Your Content” also covers each Roster Artist you add and everything you upload, link, or submit for them.

Adding artists and uploading their content

An Agency account may add multiple Roster Artists and upload their songs, recordings, lyrics, images, video, brand assets, and other material, and generate, edit, and download content for them, subject to any roster limit on your plan.

Optional rights require separate authority

An Agency grants the operational licence only by accepting Part A. It does not grant marketing, case study, testimonial, showcase or product development rights for Roster Artists unless it turns on each applicable permission in Part B. Operational authority alone is not authority to grant these additional rights. Before enabling a content permission, the Agency must obtain separate approval from both the agency and every affected artist and all necessary rights holders for that specific use. The Agency warrants it has that authority only for permissions it grants. If its authority is limited to some artists or some content, it must leave the account permission off and arrange separate written approval for the specific material. ArtistOps will use submitted materials solely to make and deliver the agency's content unless the applicable separate permission or specific written approval authorizes another use.

Responsibility for your roster

You are responsible for all activity on your account and all Roster Artist content as if it were your own Your Content, including the representations, acceptable use obligations and indemnification in Sections 04, 05 and 12. Your acceptance governs your account and every Roster Artist under it, and you must make them aware of the Terms and Privacy Policy. Each connected-platform account owner still grants access through the platform's own login and agrees to the policies on the Connect screen. If your authority to act for a Roster Artist ends, stop uploading their content, withdraw affected optional permissions and remove them from your roster. Materials already published with permission are governed by Part B's withdrawal rule.

04BConnected Accounts & Publishing

YouTube connection and uploads require an active plan and are available on accounts with publishing enabled. TikTok connections and private video tests are available to eligible artists. Public TikTok posting remains unavailable during app review. Instagram and Facebook publishing are in development. The rules for those platforms apply when their features become available, with no promised release dates.

Every post requires human review of its exact content, title, description and settings. For platforms other than TikTok, an artist or label may explicitly enable auto-posting on each connected channel; it only schedules content already reviewed with those exact settings. The control applies to that channel, not the entire account, and you can turn it off again. TikTok always requires separate per-post review and a manually chosen privacy level; TikTok has no auto-posting. The review displays your creator nickname and avatar, a privacy dropdown with no default choice, comment/duet/stitch interaction toggles off by default and disabled when creator_info disallows them, a commercial-content toggle off by default, Music Usage Confirmation, and a notice that processing may take time before the post is visible. You must manually choose the privacy level and confirm the required settings and disclosures before publishing. Connecting an account alone is not permission to publish.

The account owner grants access personally through the platform's own login. Agencies, labels and managers may connect only accounts they control, or accounts the artist has authorized through the artist's own login. Authority to manage a roster under Section 04A does not substitute for that platform authorization. Do not give ArtistOps another person's platform password.

You choose the destination, content, title, description, privacy or visibility, YouTube’s made-for-kids setting where applicable, and required disclosure settings. You remain responsible for music rights, releases and commercial-content disclosures, including TikTok's music and branded-content requirements when applicable. We do not change publishing settings you approved without your authorization.

Disconnect in Account > Social accounts or revoke ArtistOps in the platform's app-permission settings. Disconnecting removes ArtistOps' access through that connection and stops further publishing through it. Platform tokens and data from Google/YouTube, Instagram/Facebook and TikTok are deleted within 7 calendar days of disconnect, revocation at the platform, a definitive, non-retryable refresh-token grant failure, account deletion, a deletion request, or the subscription ending, regardless of the account-retention timeline. See our data deletion instructions and Connected platforms privacy disclosures.

Platform data is used only to identify your connected account, publish content you approve, and report on your own channel and posts. We do not sell, license, use it for advertising or marketing, share it for others' independent use, train models on it, or combine it across customers. These limits apply to derived and aggregated platform data as well, and override any broader reading of Sections 13–15 or Part B. Disconnecting does not remove posts already on the destination platform or your downloaded copies.

05Acceptable Use

You will not, and will not permit anyone else to:

• Upload content that infringes copyright, trademark, publicity rights, or other intellectual property;
• Upload content depicting minors in any sexualized way, or any content that is illegal, obscene, defamatory, or harassing;
• Use the Service to impersonate another artist or entity;
• Probe, scan, scrape, reverse-engineer, or otherwise circumvent any access controls;
• Resell, sublicense, or white-label the Service without our written permission;
• Interfere with the Service’s operation, attempt to overwhelm our infrastructure, or upload malware;
• Use the Service to violate any law, regulation, or third-party right.

We may, at our discretion, remove content, suspend accounts, or terminate access for actual or suspected violations of this section without prior notice.

06Generated Content & Ownership

Reels, carousels, cover art, and other deliverables produced by the Service from Your Content are yours to use, license, monetize, and post. We claim no ownership over the deliverables themselves. We may reuse those deliverables only within the applicable optional permissions in Part B.

Finished reels are available for download from your in-app reels library, organized by song and batch. Every reel can be edited in the in-app editor at no credit cost.

07Service Availability & Modifications

We work to keep the Service available 24/7 but provide no uptime guarantee. Generation runs on demand and is processed through a shared render queue, so delivery times vary with demand and higher plans may be prioritized. Generation may be delayed or fail due to maintenance, third-party outages, or upstream issues; credits for content that was not produced are returned as described in Section 02A. We may add, change, or remove features at any time. Brand changes apply to newly generated content; we do not retroactively re-render previously delivered reels, though you can edit any existing reel for free.

08Termination

You can cancel your subscription at any time. You keep paid access and connections until the current billing period ends. At subscription end, your account drops to a free account with Essentials-level limits indefinitely. This free account includes 6 generation credits per week, 3 GB of source storage, and access to your retained library, editing and downloads at Essentials-level limits. YouTube publishing requires an active plan and publishing enabled on your account. Content you upload directly to ArtistOps and content it generates are kept until you delete them or request account deletion by email. There is no post-cancellation account lock, cold-storage period, timed content deletion or credit-forfeiture schedule. Purchased credits remain available in your retained account; weekly allowances follow the current plan and one-week rollover.

Deleting a song moves its per-song directory to Trash for a 60-day restore window, unless you permanently delete that directory sooner. Daily cleanup removes expired trashed directories and the files inside them, and clears content-directory and storage counters. It keeps the Song row, original uploads stored outside that directory and separately stored rendered reels. Links are removed without deleting their external targets. Unsafe or unavailable directories are skipped for operator attention.

To delete your account, email [email protected]. We complete account deletion requests within 30 days. We may verify ownership through your account email. We may retain necessary billing, security, legal and consent records. Routine backups keep the newest 14 verified tool-created daily database dumps and eight tool-created weekly snapshots; deleted ordinary content may remain in those restricted backups until rotation. Manually saved, unmarked or unreadable archives are preserved for operator review and do not automatically age out. The operator manages those separately when fulfilling deletion requests. Files you downloaded or published to other accounts remain under your control.

All platform tokens and data from Google/YouTube, Instagram/Facebook and TikTok are deleted within 7 calendar days of disconnect, revocation at the platform, a definitive, non-retryable refresh-token grant failure, account deletion, a deletion request, or the subscription ending. A cancellation request does not start this deadline; the subscription ending does. Platform tokens and data are excluded from routine backups. Older backups containing platform data are purged of that data within 7 days. Restore procedures exclude platform data and require reconnection; backup rotations do not extend the deadline.

We may suspend or terminate access for breaches, non-payment or legal or operational risk. Cancellation or termination does not expand any optional permission. Part B governs withdrawal and materials already published with permission. You can withdraw by email even after account access ends.

09Intellectual Property

The ArtistOps name, logo, software, designs, templates, render pipeline, and accompanying documentation are owned by us or our licensors and are protected by copyright, trademark, and other laws. You receive a limited, non-transferable, non-sublicensable license to use the Service for its intended purpose while your account is active. Nothing in these Terms transfers ownership of the platform itself to you.

10Disclaimers

The Service is provided “AS IS” and “AS AVAILABLE.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted availability.

We make no guarantee about engagement, follower growth, virality, streaming numbers, royalties, placements, or any other artistic or commercial outcome resulting from your use of the Service. Automated recommendations and generated outputs are operational tools, not forecasts.

11Limitation of Liability

To the fullest extent permitted by law, Ronnie Mota, doing business as ArtistOps, and any employees, contractors or agents will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue, lost data or business interruption, arising out of or relating to the Service.

Our total aggregate liability for any claim relating to the Service is limited to the greater of (a) the amount you paid us in the 12 months preceding the claim, or (b) US $100.

12Indemnification

You agree to defend, indemnify, and hold ArtistOps harmless from any claim, demand, loss, liability, or expense (including reasonable attorneys’ fees) arising out of (i) Your Content, (ii) your breach of these Terms, (iii) your violation of any law or third-party right, or (iv) your misuse of deliverables.

13Data Needed to Operate the Service

We collect, process and store information needed to provide, maintain and secure your account and fulfill your requests. This includes account and contact information, hashed passwords, billing identifiers, uploaded content and the metadata needed to process it, usage records and technical information such as IP addresses, browser details and error logs.

We use this information to host, transcode, analyze, render and deliver your content, manage billing, provide support, prevent abuse and troubleshoot the service. Analysis needed to create your requested output is part of the operational licence. Reusing Your Content for internal research or product improvement requires the product development permission in Part B. We may use anonymous operational statistics that do not identify you, contain Your Content or include any connected-platform data to maintain and improve reliability. Section 04B limits all platform data, including derived and aggregated data.

Transactional emails, including receipts, password resets, security notices and notifications that your reels are ready, are always allowed and are not optional permissions. Product news and promotional offers by email require the marketing emails permission in Part B. Creating an account does not authorize partner marketing or promotional messages by other channels.

Card data

Stripe handles card details. Card numbers never reach our servers. We store a Stripe customer ID and subscription status.

14Operational Data Sharing

We may share the information necessary to operate the service with providers acting for us, such as payment processors, hosting providers and delivery services, and with destinations you instruct us to use. We may disclose information to meet legal obligations, protect the service or resolve disputes. These disclosures do not authorize recipients to use your music, artwork, photos, name or likeness for their own marketing or model training.

Part A does not grant a licence to sell Your Content or personal information, disclose it for independent third party marketing, or bypass a refusal in Part B. Any additional use needs separate authorization and must comply with applicable law. For privacy requests, including any applicable right to opt out of sale or sharing of personal information, email [email protected]. Existing requests remain in effect. See our Privacy Policy for current practice.

Connected-platform data may be used only to identify your connected account, publish content you approve, and report on your own channel and posts, with the staff-access and disclosure limits in the Privacy Policy. This section does not authorize independent sharing, advertising, marketing, model training or combining platform data across customers, even under a Part B permission.

15Successor Rights & Business Transfers

If the ArtistOps business operated by Ronnie Mota undergoes a merger, acquisition, asset sale, financing, bankruptcy, reorganization or similar transaction, ordinary account information and the rights necessary to continue the service may transfer to the successor. The successor is bound by these Terms, the Privacy Policy, your recorded permissions and any withdrawals. A business transfer does not turn an optional permission on or create new rights over Your Content.

Connected-platform data is excluded from this general transfer permission. Any permitted transfer of information received from Google APIs in a merger, acquisition or asset sale requires your explicit prior consent. If you do not consent, that Google data will not transfer and will be deleted when the connection ends. Meta and TikTok data may transfer only if their applicable rules and our Privacy Policy permit the specific transfer.

16Third Party Services

The Service relies on third party providers including but not limited to: Stripe (billing), Google (web fonts; and the YouTube API when you connect your channel), Open Meteo (weather data for shoot planning), and various font and stock asset providers. AI processing of your content runs on infrastructure we operate; we do not send your content to third party AI model providers. Your use of third party features is subject to the third party’s own terms. We are not responsible for the availability, accuracy, or content of third party services, subject to the limits on disclosure in Section 14. See our Privacy Policy for current practice.

By connecting YouTube or using ArtistOps features that use YouTube API Services, you agree to be bound by the YouTube Terms of Service.

When Instagram/Facebook features become available, their use is subject to the Meta Platform Terms, Instagram Terms of Use and Facebook Terms of Service.

Use of TikTok Login Kit and Content Posting API features is subject to the TikTok Developer Terms of Service and TikTok Terms of Service. Before publishing, you must satisfy TikTok's Music Usage Confirmation, hold the necessary music licences, and follow the TikTok Branded Content Policy, including required disclosures.

ArtistOps is an independent service and is not sponsored or endorsed by Meta, Google, YouTube or TikTok.

17Changes to These Terms

18Governing Law & Disputes

These Terms are governed by the laws of the State of Georgia, USA, without regard to conflict-of-law rules. Any dispute will be resolved exclusively in the state or federal courts located in Fulton County, Georgia, and you and we consent to the personal jurisdiction of those courts. You waive any right to participate in a class action or class-wide arbitration against ArtistOps to the fullest extent permitted by law.

19Contact

Questions about these Terms? Email [email protected]. Privacy and data-rights requests (including opt-outs under Section 14) should use the same address.

The operator is Ronnie Mota, an individual sole proprietor based in Georgia, USA, doing business as ArtistOps.

Part B, Optional Permissions, your choice

Every Part B permission excludes information received from Google/YouTube, Instagram/Facebook and TikTok APIs, including derived or aggregated platform data. Turning on a permission cannot authorize sale, licensing, advertising, marketing, independent sharing, model training or combining that data across customers. Publishing authorization under Section 04B is separate from these optional permissions.

For future optional uses, your choices under Part B supersede any bundled marketing or promotional grant in an earlier version of these Terms. We will not rely on an earlier grant to bypass a refusal or withdrawal.

Withdrawing a permission stops future use and does not require us to recall materials already published or distributed, but we will not make new uses after withdrawal. This includes printed or already distributed material. Turning a permission on later does not authorize content uploaded while it was off. Change choices at any time in Account settings, or contact us at [email protected] if you no longer have account access.